Case Study: Lockheed Martin Space Systems

Business Profile:
The Lockheed Martin Space Systems Group generated approximately $6.3B in sales for 2004 and provides products and services for space launch, commercial satellites, government satellites, and strategic missiles.

The Objective:
Lockheed Martin's Space Systems Group, like the rest of the company, is a highly distributed organization with offices spread across the US. Lockheed Martin uses Tacit to ensure that fast, valuable connections are made among the company's highly skilled and specialized employees to accelerate responsiveness and the rate at which Lockheed Martin can meet the needs of customers.

Why Lockheed Martin chose Tacit:
Lockheed Martin wanted to increase information-sharing and accurately connect people on a peer-to-peer basis without putting a burden on employees or IT. The success that the Space Systems Group experienced with a small, initial deployment to 500 people was so impressive that the deployment won the Lockheed Chairman's award for innovation in 2003. Tacit is currently being deployed to the entire business unit, which includes over 5,000 employees.

One User's Success Story:
A scientist was trying to resolve how to insulate a spacecraft from a high-temperature nuclear power source, an issue the team considered a significant challenge. He entered the question into Tacit ActiveNet and within seconds, the program returned the names and contact information of 20 Lockheed scientists that it had determined might be qualified to answer the materials question. Within 24 hours, the team had received six solid responses to their query. One key response came from a scientist who, after the Cold War, had researched how to dismantle Russian solid-rocket motors in a facility that required the use of insulating material similar to the one the physicists had questions about. However, had it not been for ActiveNet, no one would have ever thought of connecting with someone who had experience with burning rocket motors to solve the problem.

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